Welcoming a different, extra-ordinary patient into your practice is not easy.
A practitioner who is not used to this kind of welcome will inevitably have a moment of doubt and hesitation when facing the situation. “I don't have the know-how.” “I'll never manage.” “It's not for me.”… These are the first words that come to mind, faced with the distress of a situation that is not “normal”, not “what we learned at dental school!”.
This course aims to take the stress out of welcoming patients with disabilities and to give practitioners the keys to feel confident and build a bond of trust with the patient that will make treatment possible.
Through this course, we want to pass on all the tips and techniques we have put in place to succeed in caring for our patients who live with a disability. Techniques tested and proven for more than 15 years. Patients and their caregivers (family or professional) are happy with this care, delivered with dignity and respect for the person.
Knowing how to organise follow-up, carry out at least an examination, a scaling or a simple treatment, and knowing how to refer to a specialised facility when necessary: that is the aim of this course.
Among the topics, we will cover adapted language, the caregiver's place in treatment and the techniques devised to make care easier… 34 items will be described and developed.
For each situation requiring a particular tool, the tool will be made available to participants so they can better understand how to handle it.
Designed for dentists, this course can also be taken by doctors or nurses who wish to develop this ability.
Learning objectives of the course
- Be able to adapt to every patient profile
- Be able to adapt to every care situation
Detailed programme – 7 hours
1 – Welcoming the person to the practice: positive language, mirroring
2 – The waiting room: different sound, scent and lighting atmospheres
3 – The person living with a disability entering the surgery: adapting language if needed, the low position
4 – Presentation of the techniques needed to make contact with the person with a disability and with their caregivers
5 – Positioning the patient: different adaptations (stretcher, Tumble Form, Laloo, wrapping…)
6 – Presentation of techniques to build the patient's trust: hypnotic language, non-verbal language
7 – Presentation of techniques for carrying out treatment, opening the mouth and keeping the patient in treatment position: the spatula, the bite block, wedges, the Isolite
8 – Presentation of techniques enabling the patient to make progress on their oral sphere outside the practice (daily hygiene, reducing drooling, eating, chewing with adapted splint systems to work the muscles), in collaboration with the speech therapist and the oral-function physiotherapist
9 – The importance of four-handed work in treatment (trained assistant and practitioner)
10 – MEOPA (nitrous oxide/oxygen) and premedication: indications and use. Using the mask as a hypnotic object
11 – End of treatment: removing the sheet (if needed), stopping the MEOPA while keeping the mask in hypnotic position, returning the chair to its position.
12 – Thanking the patient for their efforts and their companions, with a reward if needed, such as a medal
13 – Back at reception, where the front desk makes a point of checking on the patient's well-being and takes the necessary steps for further treatment or prosthetics if needed.
Accessibility
On request, this course can be adapted for participants with disabilities. For videoconference sessions, help with connecting to our Teams software will be sent to you along with your course invitation.
Quality indicators
98% of participants are satisfied with this course.
98% of participants recommend this course.
